Training Dealing with conflicts – building self-confidence

Description

The training focuses on developing practical skills for managing conflict situations while strengthening participants’ self-confidence. The program combines the theory of conflict psychology with intensive practical exercises, during which participants learn effective mediation techniques, assertive communication and building constructive team relationships. Classes are conducted in a workshop format, using real conflict scenarios and techniques for working with emotions under the guidance of an experienced business psychology trainer.

Participant profile

• Team and project managers
• HR and organization development specialists
• Team leaders
• Employees of customer service departments
• Project coordinators
• People working in a cross-cultural environment
• Internal communication specialists
• Employees working in project teams

Agenda

1. Conflict psychology and confidence
• Mechanisms of conflict formation
• Types of conflicts in the organization
• Building a foundation of self-confidence
• Recognizing your own reaction patterns
2. Conflict management techniques
• Mediation and facilitation methods
• Assertive communication in practice
• Dealing with difficult emotions
• Building positive relationships
3. Conflict resolution strategies
• Analysis of the sources of conflict
• Negotiation techniques
• Working out win-win solutions
• Preventing the escalation of conflicts
4. Personal development in the context of conflict resolution
• Development of emotional intelligence
• Building mental toughness
• Self-motivation and stress management techniques
• Planning the development of one’s own competence in conflict resolution

Benefits

• Acquire practical skills to identify and resolve different types of conflicts.
• Strengthen self-confidence in difficult interpersonal situations.
• Master the techniques of effective assertive communication adapted to different types of interlocutors.
• To learn methods for turning conflicts into opportunities for positive change and development.
• Increase effectiveness in mediation and facilitation of team meetings.
• Gain the ability to effectively manage one’s own emotions during stressful situations.
• Developing the ability to build lasting and constructive professional relationships.

Required preparation of participants

• Basic knowledge of interpersonal communication
• Experience in teamwork
• Openness to participate in workshop exercises
• Willingness to self-reflect and share experiences
• Minimum experience in conflict resolution in a professional environment

Issues

• Psychology of conflict in organizations
• Building and strengthening self-confidence
• Assertive communication
• Mediation and facilitation techniques
• Managing emotions
• Conflict resolution styles
• Negotiating and working out compromises
• Emotional intelligence
• Mental resilience (resilience)
• Active listening
• Non-verbal communication in conflict situations
• Building positive interpersonal relationships