Training Effective interpersonal communication with elements of assertiveness
Practical information about training
- CATEGORY: Personal and Business Competencies
- SUBCATEGORY: Personal competencies
- TRAINING CODE: SF-KO-36
- DURATION: 2 days
- PRICE INFORMATION from: 1750 PLN net
- LANGUAGE OF TRAINING: polish
- FORM OF IMPLEMENTATION: stationary, online
Training description
The training develops interpersonal communication skills with particular emphasis on the use of assertive techniques in a professional environment. The workshop program enables participants to understand the mechanisms of effective communication and practically master the tools of assertive expression of their needs and boundaries. The classes combine theory with intensive practical exercises, allowing participants to immediately apply the acquired knowledge in real work situations.
Participant profile
- Employees at all levels of the organization
- Team leaders and project managers
- Customer service and sales specialists
- HR professionals
- People working in an environment that requires frequent interaction
- Professionals interested in developing communication skills
Agenda
- Foundations of interpersonal communication
- The process and elements of communication
- Communication barriers
- Communication styles
- Building positive relationships
- Assertiveness in practice
- Principles of assertive communication
- Expressing opinions and needs
- Setting boundaries
- Dealing with criticism
- Difficult communication situations
- Conflict resolution
- Dealing with manipulation
- Communication under stress
- Negotiation techniques
- Developing skills
- Analyze your own communication style
- Techniques for improving assertiveness
- Personal development planning
- Implementing change in practice
Benefits
The participant will acquire the ability to assertively communicate their own needs and boundaries in a professional environment. The participant will be able to build positive professional relationships based on mutual respect and understanding. The participant will gain knowledge of techniques for dealing with difficult communication situations. The participant will learn to recognize and respond effectively to attempts at manipulation. The participant will master methods of constructive interpersonal conflict resolution. The participant will learn ways to build their own self-confidence in professional communication.
Required preparation of participants
- Basic experience in teamwork
- Willingness to participate in practical exercises
- Openness to change and personal development
- Motivation to improve communication skills
Issues
- Interpersonal communication
- Assertiveness in practice
- Conflict resolution
- Negotiation techniques
- Dealing with stress
- Building self-confidence
- Setting boundaries
- Countering manipulation
- Active listening
- Non-verbal communication
- Feedback
- Personal development
Do you have any questions?
Feel free to contact us.
Anna Polak
+48 600 010 440
anna.polak@eitt.academy
31 Ząbkowska Street 03-736 Warsaw
Forms of training delivery
Stationary training
- Training at the customer's premises or at a designated location
- Training room equipped with the necessary equipment
- Training materials in electronic form
- Coffee breaks and lunch
- Direct interaction with the trainer
- Networking in a group
- Workshop exercises in teams
Remote training
- Virtual training environment
- Electronic materials
- Interactive online exercises
- Breakout rooms for group work
- Technical support during the training
- Recordings of the session (optional)
Possibility of funding
The training can be financed with public funds under:
- National Training Fund (KFS)
- Development Services Base (BUR)
- EU projects implemented by PARP
- HR Academy Program (PARP)
- Regional operational programs
If you are interested in funding, our team will help you prepare the required documentation.
HAVE A QUESTION?
Contact us for more information about our training, programs and cooperation. We will be happy to answer all your inquiries!
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Do you have any questions?
Feel free to contact us.
Anna Polak
+48 600 010 440
anna.polak@eitt.academy
31 Ząbkowska Street 03-736 Warsaw
FAQ - Frequently Asked Questions
We offer training in a variety of tailored formats: onsite (at the client's location or our training center), live online interactive with a trainer, and in a hybrid format. Detailed information about the available delivery forms for a specific training is always included in its description on the website.
Open online trainings usually take place from 9:00 - 17:00 Polish time. In the case of closed trainings dedicated to companies, the schedule is flexible and we arrange it individually with the client to best fit the needs of the organization.
We use proven and popular video conferencing platforms, such as Microsoft Teams and Zoom, to conduct interactive online training. They provide seamless communication, the ability to work in groups and direct contact with the trainer. We provide information about the platform used in a specific training to participants before the training begins.
To comfortably participate in the online training, all you need is a standard computer (desktop or laptop) with stable internet access and an up-to-date version of a web browser installed. We recommend using headphones with a microphone for better sound quality and communication, although this is not absolutely required. Having a webcam is usually not mandatory either.
Yes, each participant receives a set of training materials prepared by our experts. We usually provide them in electronic form (e.g., PDF files) a few days before the start of the training, after confirmation of participation and payment.
Upon successful completion of most of our training courses, participants receive a named EITT Certificate of Completion, confirming the competencies gained. In addition, we offer accredited training courses (e.g., ITIL®, PRINCE2®) that prepare for official internationally recognized certification exams. Information about the type of certificate available after a specific training is always included in the detailed description of the training.
The enrollment process depends on the type of training. For open trainings (open to anyone who is interested), you can sign up directly through the application form available on the page of the particular training. If you are interested in closed training (dedicated to employees of one company), please contact us directly by email or phone - we will prepare an offer tailored to your needs.
As standard, the price of the training includes: participation in classes taught by an experienced trainer-practitioner, a set of original training materials in electronic form, and a named EITT Certificate of Completion. For accredited training courses, the price often also includes the cost of taking the official certification exam. The detailed scope of benefits for a given course is always given in its description.
The preferred form of payment for our training courses is by bank transfer, executed on the basis of an issued pro forma invoice or VAT invoice. Detailed information on payment terms and conditions is provided in the process of confirming the enrollment in the training or can be found in the regulations.
Of course! Our specialty is closed-door training, designed "tailor-made" - according to the individual needs and business objectives of a given organization. If you are interested in a topic outside of our regular offerings or would like to modify the program of an existing course, feel free to contact us. We will be happy to prepare a dedicated solution.
We are flexible and adapt to the client's needs. We can organize closed trainings even for small groups - usually the minimum number of participants is 4 people, and the cost is often calculated for the whole group. Taking care of the highest quality and comfort of learning, in case of very large groups (more than 40 people) we usually recommend dividing into smaller teams to ensure effective interaction.
Your feedback is extremely important to us, as it allows us to continuously improve our offerings. After each training session, we send participants a link to a short online evaluation survey. You can also always contact us directly by email or phone to provide your comments.
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