Training Professional executive staff assistant

The training develops key competencies of executive assistants necessary for effective cooperation with superiors and professional service to clients and stakeholders. The program is implemented in the form of practical workshops, during which participants hone their skills in building lasting relationships, applying business etiquette and communicating effectively in a corporate environment. Special emphasis is placed on developing resistance to stress and the ability to handle difficult situations.

• Executive assistants and assistants
• Secretarial staff to support senior management
• Persons responsible for coordinating the work of the management office
• Administrative assistants planning career development
• Executive assistants with short work experience
• Office managers working with management
• Employees of premium customer service offices
• Assistants planning to advance to executive support positions

1. The role and key competencies of a professional assistant
   • The specifics and responsibilities of an executive staff assistant
   • Key competencies: time management, work organization and decision making
   • Working with executives – building relationships based on trust and professionalism
   • Discretion and professional ethics in the work of an assistant
2. Building relationships with superiors and stakeholders
   • Strategic support for the boss – how to effectively manage his calendar and priorities
   • Effective communication with your supervisor – adjusting your communication style and being proactive
   • Organizational culture and relationships in the company – how to build a network of valuable contacts
   • Techniques for managing difficult situations in business relationships
3. Business etiquette and savoir-vivre in the workplace
   • Standards of professional appearance and behavior in a corporate environment
   • Rules of formal and informal communication – e-mail, telephone, business meetings
   • Organization and conduct of meetings at the highest level
   • Diplomatic protocol and its importance in business relations
4. Professional service to customers and stakeholders
   • Psychology of customer service – how to build a positive experience
   • Professional handling of difficult phone calls and meetings
   • Conflict resolution and effective response to crisis situations
   • How to deal with demanding customers and their expectations
5. Stress resilience and managing emotions at work
   • Identification of sources of stress in the daily work of an assistant
   • Techniques for managing emotions and dealing with pressure
   • Methods for building self-confidence and mental toughness
   • Practical exercises in stress control and effective decision-making

You will gain a better understanding of your role and the key competencies necessary to work effectively with executives. You will learn how to build and maintain professional relationships in a business environment. You will gain greater confidence in dealing with superiors, co-workers and customers. You will learn effective methods of managing stress and emotions, allowing you to work more effectively in demanding situations. You will assimilate the rules of business etiquette and savoir-vivre, which will help you build a professional image. You will master techniques for dealing with difficult situations and customers through effective communication methods. You will increase the efficiency of your work with improved organizational skills and prioritization of responsibilities.

• Basic knowledge of office operations and work organization
• At least 6 months experience in an assistant or administrative position
• Ability to operate basic office programs
• Knowledge of organizational structures within the company
• Basic knowledge of interpersonal communication

• The role of the assistant in the organizational structure of the company
• Professional business communication
• Calendar management and meeting scheduling
• Business etiquette and corporate savoir-vivre
• Premium and VIP customer service
• Diplomatic protocol in business practice
• Stress management techniques
• Assertiveness in difficult work situations
• Building a network of business contacts
• Organization of business travel at the executive level
• Manage your supervisor’s time and priorities
• Discretion and confidentiality in the work of an executive assistant