Training Problem Solving – Methodical problem solving

The training develops skills for a systematic approach to solving problems in a business environment. The program covers the full cycle of problem management – from problem identification, to root cause analysis, to implementing and monitoring effective solutions. During intensive hands-on workshops, participants learn and apply proven analytical tools, learning how to use them effectively in their daily work. The training’s methodology is based on practical exercises using real business situations, allowing the knowledge gained to be immediately translated into professional practice.

• Middle and senior managers responsible for process improvement
• Project team leaders involved in optimizing operational activities
• Continuous improvement professionals looking for effective methods to solve problems
• Quality managers interested in reducing process nonconformities
• Business process optimization project coordinators
• Business analysts working on organizational improvements
• Production and quality employees involved in improvement projects

1. What is a problem? An introduction to the concept of Problem Solving.
2. Symptoms versus root causes of problems
3. Basic principles for problem solving – Based on data, numbers – Focus on all potential root causes – Focus on customer needs – Actions focused on system and process change
4. Use of the Deming cycle (PDCA) in problem solving
5. Defining the problem – where to get information about the problem from
6. The essence of the reliability of the data used to analyze the problem
7. Tools used in Problem Solving – SMART – defining goals – Brainstorming method of generating ideas – Ishikawa Diagram – 5 Why Method – Pareto Analysis – Histogram – Similarity Diagram – Multivari Diagram – Root Case Tree – Six Sigma – Exercise – Exercise and Discussion Panel.

Mastering a methodical approach to identifying and solving business problems leads to an increase in the effectiveness of the corrective actions taken. Practical knowledge of a broad spectrum of analytical tools enables the selection of optimal methods depending on the nature of the problem. Developing the ability to critically analyze data translates into making decisions based on facts rather than assumptions. Acquired knowledge of root cause identification techniques makes it possible to permanently eliminate problems instead of combating their symptoms. Developing a systematic approach to problem solving leads to measurable time and financial savings for the organization. Learning techniques for involving the team in the problem-solving process results in increased effectiveness of implemented solutions.

Basic knowledge of business processes Experience in team or project management Ability to analyze quantitative data Knowledge of key performance indicators

• Methodology of systematic problem solving
• Techniques for identifying problems in the organization
• Data collection and analysis methods
• Root cause analysis tools
• Techniques for generating solutions
• Managing the change implementation process
• Monitoring the effectiveness of implemented solutions
• Building a culture of continuous improvement
• The role of leadership in problem solving
• Communication in the problem-solving process
• Teamwork in problem analysis

Documenting the problem-solving process