Trainings: Customer service

Create experiences that build loyalty - learn tools and methods for designing customer experience across the entire customer path.

Ensure long-term customer success - learn to manage relationships, increase value and support customer growth at every stage of the relationship.

Develop your negotiation and relationship management skills with our remote training. Learn effective negotiation techniques and how to build lasting business relationships.

Learn how to deal with difficult customers in our remote training. Learn techniques for assertive communication, managing emotions and building lasting relationships.

Learn the 10 most common negotiation tricks and how to neutralize them. The training covers techniques that will help you become a more effective negotiator.

Learn effective sales techniques at our remote training course. Learn how to build relationships with customers, identify their needs and finalize sales.

Training for salespeople to increase sales effectiveness and improve customer relationships. Learn how to build long-term business relationships.

Training for salespeople in professional customer service to help build long-term relationships and successful sales.

Training covering the process of working with customers, from acquisition to development. Learn how to build long-term business relationships.

Learn techniques for dealing with difficult situations when dealing with customers. Remote training will help you develop assertive communication and emotion management skills.

Training for people who want to improve their business negotiation skills. Learn how to negotiate effectively and achieve business goals.

Training for those involved in purchasing and supplier management. Learn how to effectively negotiate and manage supplier relationships.

Training for experienced negotiators that teaches how to become a leader in negotiations. Develop leadership skills and negotiation techniques.

The EITT training course "Sales and Customer Service Academy: A Superior Meeting" is a mini-tournament to test sales and communication skills. Participants diagnose their current level of knowledge by taking part in sales scenarios and solving competency questionnaires.

The EITT training course "How to serve customers professionally" is dedicated to internal and external customer service departments. Participants will learn techniques for effective communication, managing difficult situations and building positive relationships with customers, which will improve service quality and customer satisfaction.

Learn the most effective negotiation techniques using NLP. Learn influence and effective communication strategies at our training.

The course analyzes negotiation habits and techniques for influencing the behavior of negotiating partners.

Develop your skills in customer service and build long-term relationships with your customers!

Develop your skills in customer service and build positive experiences in your daily interactions!

Develop effective customer service strategies and build long-lasting relationships with your customers!

Develop sales skills and creative problem solving in customer service!

Develop consultative selling skills and increase the effectiveness of your sales efforts!

Develop skills in professional customer service and build a positive experience at every touchpoint!

Develop sales skills and increase transaction value with advanced cross-selling and upselling techniques!

Gain skills in effective sales techniques through practical training. Learn how to finalize deals and deal with customer objections.

Increase customer satisfaction with effective service! Learn how to build positive experiences and respond professionally to customer needs.