Management / IT Service Management

ITIL® 5 Foundation Bridge — Upgrade From ITIL 4 (Training with Exam)

ITIL® Foundation Bridge (Version 5) training with exam — fast-track upgrade from ITIL 4 to ITIL 5. Focus on what's new in Version 5.

Fast track from ITIL 4 to ITIL 5

Already hold an ITIL 4 Foundation certificate and want to move to ITIL 5? The Bridge training is the fastest path — 1 day instead of 2, focused exclusively on Version 5 changes, shorter exam (20 questions instead of 40).

After passing the Bridge exam you receive the full ITIL Foundation (Version 5) certificate — identical to the one awarded after the full exam. No difference in the credential.

What’s new in ITIL 5?

ITIL 5 expands the framework scope from IT Service Management to Digital Product & Service Management. Key changes:

Product & Service Lifecycle Model (PSLM) — a new 8-phase lifecycle model (Discover → Design → Acquire → Build → Transition → Operate → Deliver → Support)
AI governance and ethics — AI risk management, transparency and accountability built into the framework
Experience management — Customer Experience (CX), User Experience (UX) and Digital Experience (DX) as a central element, not an add-on
Experience Level Agreements — a new concept extending traditional SLAs with an experience dimension

What hasn’t changed: 7 guiding principles, Service Value System, 4 dimensions of management and 34 practices — these were retained from ITIL 4 with minor updates.

Bridge exam — format

20 multiple-choice questions (vs 40 in the full exam)
30 minutes (vs 60 in the full exam)
65% pass mark (minimum 13/20)
Closed book, exam available in several languages including English and Polish
Online with PeopleCert proctor

Who is the Bridge for?

The Bridge is for holders of an ITIL 4 certificate: ITIL 4 Foundation or another ITIL 4 certificate qualifies, except ITIL 4 Specialist: Acquiring and Managing Cloud Services and ITIL 4 Specialist: Sustainability in Digital and IT. If you do not hold an ITIL 4 certificate, choose the full ITIL 5 Foundation training.

What sets our approach apart?

The Bridge training at EITT is not a dry presentation of changes. Our trainers — practitioners with hands-on ITIL implementation experience — show how Version 5 updates impact the day-to-day work of IT Service Managers and Digital Product Managers.

The program includes practical workshops on PSLM mapping and AI governance, not just exam theory.

Looking for a closed training for your team? Get in touch — we will prepare a program tailored to your organization’s context.

Benefits

Key changes in ITIL 5 vs ITIL 4: expansion to Digital Product & Service Management
8-phase Product & Service Lifecycle Model (PSLM): Discover → Design → Acquire → Build → Transition → Operate → Deliver → Support
Digital experience management (CX, UX, DX) as a central element of ITIL 5
AI governance and ethics in service management
Updates to the Service Value System and 34 management practices
Bridge exam: 20 questions, 30 minutes, 65% (13/20)
Exam: available in several languages, including English and Polish (PeopleCert)
Materials: English
Training delivery: Polish or English

Who is this training for?

Holders of an ITIL 4 certificate (most often ITIL 4 Foundation) looking to quickly upgrade to ITIL 5

IT Service Managers and Digital Product Managers who need up-to-date certification

IT professionals who want to learn ITIL 5 changes without repeating ITIL 4 material

Prerequisites

An ITIL 4 certificate (e.g. ITIL 4 Foundation); ITIL 4 Specialist: Acquiring and Managing Cloud Services and ITIL 4 Specialist: Sustainability in Digital and IT do not qualify

Training program

The evolution of ITIL — what changed and why
ITIL 5 = Digital Product & Service Management (not just ITSM)
New definitions and terminology in Version 5
What was retained from ITIL 4 (guiding principles, SVS, 4 dimensions, 34 practices)

From 6 ITIL 4 activities to 8 PSLM phases
Discover — aligning roadmaps with consumer needs and organisational strategy
Design — prototypes and solution specifications
Acquire — securing resources such as cloud capacity or specialist skills
Build — developing, integrating and testing digital solutions
Transition — introducing changes into live environments
Operate — monitoring and maintaining systems
Deliver — providing services against specifications and stakeholder expectations
Support — restoring normal operation and resolving issues
The ITIL 5 lifecycle compared with the ITIL 4 service value chain

Customer Experience (CX), User Experience (UX), Digital Experience (DX)
Experience Level Agreements — a new concept in ITIL 5
AI governance: risk management, transparency, accountability
AI ethics in the context of service management
Regulations (AI Act) and the ITIL framework

Updated management practices — what changed
Value stream mapping in ITIL 5
Continual improvement model — Version 5 enhancements
Bridge exam format overview (20 questions, 30 min)
Sample exam questions with answer analysis
Exam registration and PeopleCert proctor procedure

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Training Topics

Frequently asked questions

Who is the Bridge training for?

The Bridge is for holders of an ITIL 4 certificate (most often ITIL 4 Foundation) who want to quickly upgrade to ITIL 5 without repeating ITIL 4 material. The training focuses exclusively on Version 5 changes.

What are the prerequisites?

An ITIL 4 certificate is required: ITIL 4 Foundation or another ITIL 4 certificate, except ITIL 4 Specialist: Acquiring and Managing Cloud Services and ITIL 4 Specialist: Sustainability in Digital and IT. If you do not hold an ITIL 4 certificate, choose the full ITIL 5 Foundation training instead.

What does the Bridge exam look like?

Bridge exam: 20 multiple-choice questions, 30 minutes, 65% pass mark (13/20). Closed book, available in several languages including English and Polish, online with PeopleCert proctor.

Is the Bridge certificate the same as the full exam certificate?

Yes — after passing the Bridge exam you receive the full ITIL Foundation (Version 5) certificate, identical to the one awarded after the full exam. There is no difference in the credential.

How long is the Bridge training?

The training lasts 1 day (8h). Delivered online or on-site. The program covers only the new elements of ITIL 5: DPSM, PSLM, AI governance, experience management.