ITIL® 5 Foundation — Training with Certification Exam
ITIL® Foundation (Version 5) training with PeopleCert certification exam. The latest version of the digital product and service management framework.
Why ITIL 5 Foundation?
ITIL® (Version 5), introduced by PeopleCert in phases from 2026, is the latest version of the globally recognized IT service management framework. The key change: ITIL is no longer solely about IT Service Management — it now encompasses Digital Product and Service Management (DPSM), combining digital product and service management into a single, cohesive framework.
The PeopleCert certification exam is included in the training price. Upon passing the exam, participants receive the ITIL Foundation (Version 5) certificate — a globally recognized standard of competency in digital product and service management.
What’s new in ITIL 5 vs ITIL 4?
ITIL 5 is an evolution, not a revolution — Version 5 incorporates proven concepts and models from ITIL 4 and earlier versions, and adds new areas to them.
Key changes:
- Digital Product & Service Management — expanded scope from ITSM to digital product and service management
- 8-stage Product & Service Lifecycle Model (PSLM) — Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support (in place of the six activities of the ITIL 4 service value chain)
- AI governance and ethics — built into the framework, not as an add-on
- Experience management — UX, CX, and Digital Experience as a central element
- Simplified structure — 34 management practices still exist, but Foundation focuses on key concepts rather than detailed coverage of each practice
Who is this training for?
This training is designed for IT professionals at every career stage — from specialists to executives. It is particularly valuable for roles such as IT Service Manager, Digital Product Manager, Project Manager, Service Delivery Specialist, as well as CIO, CTO, and CDO.
No prior ITIL certification is required — this is the ideal entry point. ITIL 4 Foundation holders may alternatively choose the one-day ITIL 5 Foundation Bridge training with exam — with a shorter exam covering only the Version 5 changes.
What does the exam look like?
The exam is taken online with a PeopleCert proctor. After the training, participants independently schedule their exam date from their PeopleCert account.
- 40 multiple-choice questions
- 60 minutes to complete
- 65% pass mark (minimum 26/40)
- Closed book exam, available in several languages including English and Polish
- Technical requirements: computer, webcam, internet connection
What makes our approach unique?
EITT combines theoretical knowledge with intensive practical workshops. Over 2 days, participants work on real-world digital transformation scenarios — including case studies on using AI in service management.
With over 2,500 trainings in our portfolio, EITT is a trusted partner in IT competency development. Our trainers are practitioners with extensive experience implementing ITIL in organizations.
Looking for training tailored to your team’s needs? Contact us — we’ll prepare a customized closed program to meet your requirements.
Benefits
- Key concepts of Digital Product and Service Management (DPSM)
- Service Value System (SVS) and 7 ITIL guiding principles
- 8-stage Product & Service Lifecycle Model (PSLM) — Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support
- 4 dimensions of management — organizations and people, information and technology, partners and suppliers, value streams and processes
- 34 ITIL management practices with Version 5 updates
- Fundamentals of AI governance and ethics in service management
- Value stream mapping and experience management
- Continual improvement model (7 steps)
- PDU points: 14
- Exam: available in several languages, including English and Polish (PeopleCert)
- Materials: English
- Training delivery: Polish or English
- After the training, participants receive instructions for registering for the PeopleCert online exam
- Exam taken online with a PeopleCert proctor (computer + webcam + internet)
Who is this training for?
Training program
Module 1: Digital Product and Service Management Concepts
- What is ITIL 5 — evolution from ITSM to Digital Product & Service Management
- Value and value co-creation
- Products vs services in a digital context
- Organizations, service providers, consumers, and stakeholders
- Continual improvement as a fundamental principle
Module 2: Value Co-Creation and Service Relationships
- Stakeholder engagement models
- Customer experience (CX), user experience (UX), and digital experience (DX) management
- Balancing outcomes, costs, risks, experience, and sustainability
- Measuring and demonstrating value
Module 3: Four Dimensions of Product and Service Management
- Organizations and people — structures, culture, roles, competencies
- Information and technology — data management, digital infrastructure
- Partners and suppliers — ecosystem and strategic partnerships
- Value streams and processes — transformation from demand to outcome
Module 4: ITIL Service Value System (SVS)
- Guiding principles framework
- Governance and accountability structures
- Integration of value chain activities
- Coordination of management practices
Module 5: ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Module 6: Product & Service Lifecycle Model (PSLM)
- Discover — aligning roadmaps with consumer needs and organisational strategy
- Design — prototypes and solution specifications
- Acquire — securing resources such as cloud capacity or specialist skills
- Build — developing, integrating and testing digital solutions
- Transition — introducing changes into live environments
- Operate — monitoring and maintaining systems
- Deliver — providing services against specifications and stakeholder expectations
- Support — restoring normal operation and resolving issues
Module 7: ITIL Management Practices
- General practices: strategic management, portfolio, relationship, risk, financial management
- Service practices: incident, problem, change, and service level management
- Technical practices: deployment, infrastructure, and software management
- Practice updates in Version 5
Module 8: Value Stream Mapping and AI Governance
- Identifying and mapping organizational value streams
- Performance measurement and flow optimization
- AI governance: risk management, transparency, accountability
- AI regulatory aspects (AI Act) in the context of service management
Module 9: Exam Preparation
- Overview of exam structure and format
- Sample exam questions with answer analysis
- Exam strategy and time management
- Exam registration and PeopleCert proctor procedure
Delivery Methods
Online
- Convenience of participating from anywhere
- Interactive live sessions with trainer
- Materials available for 30 days
- No travel costs
On-site
- Direct contact with trainer and group
- Intensive hands-on workshops
- Networking with other participants
- Full focus on learning
Frequently asked questions
Who is the ITIL® 5 Foundation training for?
This training is designed for IT professionals at every career stage: IT Service Managers, Digital Product Managers, Project Managers, Service Delivery Specialists, and IT executives. No prior ITIL certification is required.
How long is the training and what is the format?
The training lasts 2 intensive days. Available online or on-site, from 9:00 AM to 4:00 PM. The program includes theory, practical workshops, exercises, and a review of sample exam questions.
Is the exam included in the price?
Yes — the PeopleCert certification exam is included in the training price. After the training, participants receive instructions for registering for the online proctored exam.
What does the ITIL 5 Foundation exam look like?
The exam consists of 40 multiple-choice questions. Duration: 60 minutes. Pass mark: 65% (26/40 correct answers). The exam is closed book and available in several languages, including English and Polish (PeopleCert offers it in 9 languages), taken online with a PeopleCert proctor.
How does ITIL 5 differ from ITIL 4?
ITIL 5 is an evolution of ITIL 4, not a revolution — Version 5 incorporates proven concepts and models from ITIL 4 and earlier. The guiding principles, SVS, and 34 management practices have been retained, with the practices now organized into two groups. New elements include: the 8-stage Product & Service Lifecycle Model (PSLM), AI governance, digital experience management, and an expanded scope covering Digital Product & Service Management. The certification scheme has also changed — the ITIL 4 extension modules are not part of the Version 5 scheme.
Does my ITIL 4 certificate expire now that ITIL 5 is out?
No. According to PeopleCert, existing ITIL certifications continue to hold their value, and ITIL 4 and ITIL (Version 5) run in parallel for a period. ITIL 4 certificates are recognized as valid prerequisites for ITIL (Version 5) higher levels. PeopleCert currently plans to sunset all ITIL 4 modules on 31 December 2027. ITIL 4 certificates can also be renewed by passing any ITIL (Version 5) exam.
I hold ITIL 4 Foundation — is there a transition path to ITIL 5?
Yes. ITIL 4 Foundation holders can choose ITIL Foundation Bridge (Version 5) — a shorter route covering only the changes introduced in Version 5. The Bridge exam has 20 multiple-choice questions, 30 minutes, a 65% pass mark, closed book. Passing it awards the ITIL Foundation (Version 5) certification. PeopleCert also admits holders of other ITIL 4 certifications (except the cloud and sustainability modules) and describes this route as optional; the Bridge module is scheduled for retirement on 31 December 2027. EITT runs a one-day ITIL® 5 Foundation Bridge training with exam.
How long is the ITIL 5 Foundation certificate valid and how do I renew it?
The ITIL Foundation (Version 5) certificate has a 3-year renewal date. It can be renewed in three ways: by collecting 60 CPD points through a PeopleCert Plus membership (20 points per year for three consecutive years), by passing an exam from another module in the same ITIL product suite before the renewal date, or by retaking the same exam.
Should I take ITIL 4 Foundation or go straight to ITIL 5 Foundation?
If you are new to ITIL, choose ITIL 5 Foundation — it is the current version of the framework, and PeopleCert plans to sunset ITIL 4 modules at the end of 2027. ITIL 4 Foundation is still available and remains a recognized prerequisite for ITIL (Version 5) higher levels, and its holders can later move to Version 5 via the shorter Bridge route.
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