Personal and Business Competencies / Business Skills

Communication and Collaboration in Remote and Multigenerational Teams — Part II: Conflict, Belbin Team Roles, Johari Window

A one-day training (Part II) — the Thomas-Kilmann test (conflict styles), Belbin team roles (team diagnosis), the Johari Window (building relationships) and values in collaboration. Workshops with diagnostic tests.

Part II: from communication theory to concrete diagnostic tools

Part I laid the foundation — communication, remote collaboration, generational differences. Part II goes deeper: where do conflicts in a team come from? Which team roles (Belbin) does your team have — and which are missing? How large is the “blind spot” in your communication (the Johari Window)?

One-day workshops built on three recognized diagnostic tools: the Thomas-Kilmann test (5 conflict behavior styles), Belbin team roles (9 roles — who is the leader, who is the creator, who is the finisher) and the Johari Window (what you know about yourself vs what others see).

Who is this training for?

For people working in teams — especially remote and multigenerational ones. Particularly if:

Your team has recurring conflicts — you do not understand where they come from and want to diagnose them (Thomas-Kilmann)
The team “doesn’t click” — some people dominate, others stay silent, and the roles do not complement each other (Belbin roles)
Communication is superficial — nobody gives honest feedback and a lot goes unsaid (the Johari Window)

One day: three diagnostic tools

Block 1: Values in action — how personal and organizational values affect collaboration. The Cave exercise — a group experiment that reveals value conflicts.

Block 2: The Thomas-Kilmann test — 5 strategies of behavior in conflict (competing, collaborating, compromising, avoiding, accommodating). Individual diagnosis plus a discussion of when to use which strategy.

Block 3: Belbin roles — a diagnostic test of the 9 team roles. Mapping your team — which roles you have and which are missing.

Block 4: The Johari Window — the open area, the blind spot, the facade, the unknown. Test plus a debrief from the manager’s and the employee’s perspective. The have/want matrix as a map of the current situation.

With over 2,500 trainings in our portfolio, EITT is a trusted partner in competency development. Contact us — we run closed communication training series for teams.

Benefits

Recognize your own conflict behavior style based on the Thomas-Kilmann test
Apply the 5 conflict management strategies as the situation requires
Diagnose Belbin team roles and make use of team diversity
Build open communication using the Johari Window model
Identify how personal and organizational values affect collaboration dynamics
Map the team situation (have/want matrix) as a starting point for change

Who is this training for?

Managers and leaders of remote/distributed teams who want to improve team dynamics

HR Business Partners supporting teams in managing conflict and diversity

Scrum Masters and Agile Coaches working with multigenerational teams

Project coordinators managing teams with different communication styles

People who have completed Part I of the series and want to deepen their skills

Internal trainers and facilitators looking for diagnostic tools

Prerequisites

Completion of Part I of the series (KW I) — recommended but not mandatory
Experience working in teams (remote, distributed or co-located)
Openness to self-reflection and working with diagnostic tests

Training program

Review of the implementation assignment after KW I
Values in action — the role of values in collaboration
The Cave exercise — a group experiment exploring values, perceptions/actions and conflict situations
The Thomas-Kilmann test — individual tendencies in conflict situations, with a discussion of each communication strategy in conflict
M. Belbin team roles — diagnostic test and debrief — showing team diversity in a business environment
The Johari Window — effective communication and building relationships in the team (manager and employee perspectives) — diagnostic test and debrief
The have/don't have; want/don't want matrix — a map of the current situation in the organization as an introduction to the implementation assignment

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Training Topics

Your Learning Path

Communication and Collaboration in Remote and Multigenerational Teams — Part II: Conflict, Belbin Team Roles, Johari WindowCurrent training

Communication and Collaboration in Remote and Multigenerational Teams — Part III: C.G. Jung's Personality TypologyPart III: C.G. Jung Personality Types

Frequently asked questions

Do I have to complete Part I before Part II?

It is recommended — Part I lays the foundation (communication, remote collaboration, generational differences), and Part II goes deeper (conflict, Belbin roles, the Johari Window). If you already have experience with these tools, however, you can join Part II directly.

Which diagnostic tests are used?

Three: the Thomas-Kilmann test (5 conflict behavior styles), the Belbin team roles test (9 roles — who plays which role in the team) and the Johari Window test (openness/blind spot in communication). Every participant receives their results and a debrief.

What is the format and duration of the training?

The training lasts 1 day (9:00-16:00) and is available online and on-site. Intensive workshops with diagnostic tests and group experiments.

Will I receive a certificate after the training?

Yes, every participant receives a personal certificate of completion issued by EITT.