Technologies / Artificial Intelligence

AI Assistant for Online Stores - From API to Production

This training shows how to build and maintain an AI assistant wired into a working online store - from integrating with the sales platform API, through search across the product catalogue, to keeping the solution running in production. The programme focuses on the architectural decisions that determine whether an assistant behaves correctly under real traffic: how to synchronise the catalogue, how to handle inflected queries, how to answer order-status questions without storing customer data, and how to block hallucinations about products the store does not carry. Participants also cover the operational side of a deployment - token cost control, answer quality monitoring, and what to do when the model or the store API stops responding. The training is aimed at people who build such systems, not at those who want to learn to use a ready-made model.

AI Assistant for Online Stores - From API to Production is a three-day, intensive EITT training program, delivered on-site or remotely — depending on participant preferences. The program is aimed at experienced practitioners looking to deepen their skills — classes focus on advanced scenarios and case studies from business practice.

Topics covered include:

Architecture of a store-integrated assistant
Integrating with the sales platform
Catalogue search and inflected languages
Customer data and order status
Guards against hallucination
Production: cost, quality and maintenance

Participants will leave the training with practical knowledge and tools for immediate application in their daily work.

Benefits

Designing the architecture of an AI assistant wired into an existing online store
Integrating with a sales platform API and keeping catalogue synchronisation current
Building catalogue search that handles inflected forms and colloquial queries
Presenting product cards and order status in conversation without storing customer data
Implementing hard guards against hallucinated, non-existent products
Controlling token costs and answer quality after going live

Who is this training for?

Developers building integrations with e-commerce platforms

Engineers deploying language-model-based solutions

Solution architects on e-commerce projects

Technical teams at e-commerce agencies

Sales process automation specialists

Tech leads responsible for maintaining production systems

Technically oriented product managers

Prerequisites

Working knowledge of at least one programming language
Experience with REST APIs and the JSON format
Basic familiarity with containerisation (Docker)
General understanding of language models and prompting
Basic database and SQL knowledge

Training program

Responsibility boundary: what the model does and what the integration layer does
Request flow from chat to the store API and back
Choosing where the knowledge base and search index live
Admin panel and conversation review as part of the system, not an add-on
Environments: local, staging and production without mixing data

Authenticating and refreshing access to the store API
REST versus GraphQL integration and what each implies
Catalogue synchronisation: full, incremental and event-driven
Handling variants, availability and prices that change over time
How the assistant behaves when the store API is unavailable

Why literal matching fails on inflected forms
Full-text and vector search - when each, and why both
Query normalisation, synonyms and colloquial product names
Evaluating result relevance against your own catalogue
Product cards in conversation: what to show and what not to promise

Answering order-status questions without storing personal data
Verifying the asker's identity proportionally to risk
Data minimisation and information lifetime within a session
Conversation audit trail without collecting excess data
The boundary between automated handling and human handover

Answering strictly from catalogue data
Detecting and blocking answers about non-existent stock
Handling missing data instead of guessing
Regression tests for answer quality on a control set
Signalling uncertainty rather than false confidence

Token cost control and a per-conversation budget
Trimming context without losing relevance
Monitoring answer quality after release
Prompt versioning and safe rollback
Common production failures and the order in which to diagnose them

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Training Topics

Frequently asked questions

What is the format and duration of the "AI Assistant for Online Stores - From API to Production" training?

The training lasts 3 days and is delivered both on-site and remotely (online) — depending on the group's preferences. The program includes lectures, demonstrations, and practical exercises, ensuring a comprehensive approach to the subject matter.

What are the prerequisites for participants?

The training is at the advanced level — it is aimed at experienced practitioners looking to deepen their skills. We expect participants to have: Working knowledge of at least one programming language, experience with rest apis and the json format, basic familiarity with containerisation (docker), general understanding of language models and prompting, basic database and sql knowledge. Detailed requirements can be found in the 'Prerequisites' section on this page.

Does the training include practical elements?

Yes, the program combines theory with practice. Participants work on case studies, take part in group exercises and practical workshops. Each exercise concludes with a debrief and feedback from the instructor.

Will I receive a certificate after the training?

Yes, each participant receives a personalized certificate of completion issued by EITT, confirming participation in the program and the competencies acquired.

What is the cost of the training and how can I register?

The training costs PLN 3 900 net per person. To register for the training or to receive a group offer, contact us by phone or through the form on our website. We also offer closed training sessions tailored to the needs of a specific organization.