IT Service Management
28 courses available
IT Service Management focuses on ITIL 4 Foundation and higher-level training — incident, problem, change management and service desk — for organizations building mature ITSM processes and pursuing ISO 20000 certification.
This subcategory is useful for an IT department implementing or maturing its service desk process, or when you need a single list of ITIL trainings instead of searching through every management program.
Beginner
ITIL® 4 Foundation (remote training with exam)
The price of the training has included the exam. The training should be purchased together with the exam.
from 3,100 PLNITIL® 5 Foundation — training with certification exam
ITIL® Foundation (Version 5) training with PeopleCert certification exam. The latest version of the digital product and service management framework.
from 3,500 PLNPrometheus basics - monitoring and alerts
The training provides a practical introduction to the Prometheus monitoring system, focusing on its implementation and effective use in a production environment. The program covers system configuration, creating metrics, defining alerts and integration with popular visualization tools. Participants learn to implement infrastructure and application monitoring through hands-on workshops. Classes are conducted based on real operational scenarios.
from 2,450 PLNIntermediate
ApsaraCache for administrators - management and monitoring
The training provides comprehensive knowledge in the administration and management of ApsaraCache systems in a production environment. The workshop program focuses on the practical aspects of maintaining, monitoring and optimizing caching infrastructure. Through intensive hands-on exercises, participants learn how to effectively manage ApsaraCache clusters to ensure high availability and performance.
from 2,450 PLNIT operations analytics - process optimization
This one-day course introduces participants to the world of IT operations analytics, focusing on methods to optimize processes and improve operational efficiency. The training program combines the theory of data analytics with the practical aspects of its application in an IT environment. During the intensive workshop, participants will learn tools and techniques for analyzing operational data, learn to identify areas in need of optimization and design effective solutions to improve IT processes. The training uses real cases and scenarios, allowing participants to apply the knowledge they gain immediately.
from 1,450 PLNITIL® 5 Foundation Bridge — upgrade from ITIL 4 (training with exam)
ITIL® Foundation Bridge (Version 5) training with exam — fast-track upgrade from ITIL 4 to ITIL 5. Focus on what's new in Version 5.
from 1,900 PLNJira Service Management - IT service management
The one-day Jira Service Management training focuses on the practical aspects of managing IT services in an organization. The program covers service portal configuration and customization, incident management and ITSM process implementation. Participants will learn best practices for organizing a helpdesk and handling service requests.
from 1,850 PLNMicrosoft App-V: Implementing application virtualization
The training focuses on the practical use of Microsoft Application Virtualization (App-V) to deploy and manage virtualized applications in an enterprise environment. The program is delivered through hands-on workshops where participants independently perform application sequencing and deployment processes. The class covers the full lifecycle of virtualized applications.
from 3,550 PLNMicrosoft Endpoint Configuration Manager (MECM).
The training explores the capabilities and features of Microsoft Endpoint Configuration Manager for managing user endpoint infrastructure. The program covers the practical aspects of implementing, configuring and maintaining the MECM system, with a focus on automating management and security assurance processes. Classes are conducted in the form of workshops using a laboratory environment reflecting real corporate scenarios.
from 3,750 PLNMicrosoft SCCM - configuration management
The training focuses on the practical use of Microsoft System Center Configuration Manager (SCCM) to manage IT infrastructure in an enterprise environment. The program is delivered in a workshop format, where participants work on a real test environment. The classes combine theory with practical configuration and administration tasks, allowing participants to gain practical skills in systems management.
from 2,450 PLNOptimize DevOps processes with Microsoft Azure
A training course designed to equip participants with advanced application lifecycle management skills in a DevOps environment using Microsoft Azure. The training covers a wide range of topics, from basic DevOps concepts to automating CI/CD processes to managing infrastructure as code (IaC) and application monitoring. Participants will have the opportunity to work on real scenarios, allowing them to gain hands-on experience in implementing and optimizing DevOps processes in the Azure cloud.
from 5,500 PLNOSTree - operating systems management
A specialized training course dedicated to OSTree, a system for managing operating systems and their updates. The program covers both the theoretical basics of OSTree and the practical aspects of its use in a production environment. The workshop is conducted in a hands-on format, where participants learn to configure and manage systems using OSTree. The training methodology is based on real use cases and administrative scenarios.
from 1,950 PLNSystems administration with PowerShell
The training focuses on the practical use of PowerShell to automate administrative tasks in a Windows environment. The program is delivered in the form of intensive workshops, where participants create scripts that automate real administrative tasks. The classes combine theory and practice, allowing immediate application of the knowledge gained in everyday work.
from 3,750 PLNAdvanced
Advanced techniques in Grafana
Training on advanced techniques for using Grafana in enterprise environments. Participants will learn advanced visualization, automation and system integration capabilities. The program focuses on the practical aspects of large-scale deployments with high availability, security and performance through intensive workshops and case studies.
from 2,450 PLNApplication Performance Management (APM) with New Relic
The training is dedicated to advanced application performance management using the New Relic platform. Participants will learn techniques for monitoring, analyzing and optimizing application performance in a production environment. The program covers monitoring configuration, analysis of performance metrics and implementation of optimization strategies. Classes are conducted in the form of hands-on workshops using real-world scenarios and use cases, allowing participants to gain practical APM skills.
from 7,050 PLNAutomatic monitoring with Zabbix
The training provides practical preparation for implementing and managing the Zabbix monitoring system. The program covers installation, configuration and customization of the system to meet the specific needs of the organization. Participants learn to create advanced monitoring scenarios, automate responses to events and optimize system performance. The workshop is conducted in a hands-on format, where each issue is immediately verified in a working environment.
from 1,750 PLNDNS and BIND - configuring, managing and securing the DNS server
The training provides advanced knowledge of how to configure, manage and secure BIND-based DNS servers. The program covers the practical aspects of deploying and maintaining DNS infrastructure, with a focus on security and performance. The workshop allows participants to gain hands-on experience in configuring and managing DNS servers in a production environment.
from 1,950 PLNELK: Elasticsearch, Logstash and Kibana for administrators
The training provides a thorough preparation for working with the ELK stack in a production environment. The program is designed so that participants can learn both the theoretical basics and the practical aspects of implementing and managing the entire ecosystem. During the workshop, participants learn to configure components, create advanced dashboards and integrate the stack with external systems. The classes are conducted in a workshop format, where each issue is immediately verified in practice.
from 2,950 PLNFlexNet Administration
The training focuses on the practical aspects of FlexNet system administration, covering both basic configuration and advanced license management features. The program includes workshops with real-world administration scenarios, during which participants learn how to effectively manage a FlexNet environment. Classes are conducted in the form of hands-on exercises on prepared lab stations.
from 2,450 PLNForeman and Katello - IT infrastructure management
The training presents advanced techniques for managing IT infrastructure using the Foreman platform with the Katello extension. Participants will learn the practical aspects of implementing, configuring and maintaining a centralized IT asset management system. The workshop program focuses on real implementation scenarios, with an emphasis on automating processes and ensuring environment compliance. The teaching methodology is based on a hands-on approach using a lab that simulates a production environment.
from 3,950 PLNGrafana and Graphite - advanced monitoring
An intensive training course combining the capabilities of Grafana and Graphite in creating advanced monitoring systems. Participants will learn architectures for collecting and visualizing metrics using both tools. The program focuses on the practical aspects of implementing, scaling and maintaining monitoring systems in production environments through workshops and real-world use cases.
from 1,950 PLNITIL 4 Managing Professional — Advanced Modules
Comprehensive training covering all four modules of the ITIL 4 Managing Professional pathway. Participants gain advanced knowledge in service value stream management, customer experience design, digital transformation, and governance with continual improvement. The program prepares candidates for ITIL 4 MP certification exams.
from 5,900 PLNJenkins: Continuous integration in agile software development
The training provides a practical introduction to implementing continuous integration using the Jenkins platform. The workshop program focuses on configuring, managing and optimizing CI/CD processes in an agile environment. Participants will learn advanced techniques for automating the process of building and deploying software through practical exercises on real-world examples.
from 1,950 PLNMonitoring from Grafana
Practical training on using Grafana to monitor IT infrastructure and applications. Participants will learn the process of configuring, creating dashboards and alerts in a Grafana environment. The program covers both the basics and advanced techniques for visualizing metrics, focusing on real use cases in a production environment.
from 1,950 PLNNetNORAD - network monitoring
The training focuses on the practical use of the NetNORAD tool for effective monitoring of network infrastructure. During an intensive hands-on workshop, participants will learn advanced network monitoring and performance analysis techniques. The program combines theory with hands-on exercises, enabling you to gain the skills to immediately detect and diagnose network problems.
from 1,850 PLNOpenTracing - end-to-end distributed tracking
Advanced training on the implementation and use of OpenTracing in distributed environments. The program covers detailed aspects of request flow tracking in microservice architectures, code instrumentation techniques and application performance analysis. Participants will learn practical applications of OpenTracing in diagnosing performance problems and optimizing the system. The training is conducted in a workshop format, where theory is immediately verified through practical exercises on real use cases.
from 2,450 PLNPowerShell - advanced scripting and automation
The training provides advanced knowledge in PowerShell scripting for automating administrative tasks. Participants will learn advanced PowerShell programming techniques, including module creation, error handling and debugging. The program is delivered in an intensive workshop format, where each concept is immediately practiced with practical examples from real administrative scenarios.
from 2,150 PLNVirtualization with QEMU, KVM and Libvirt
The training provides comprehensive knowledge of virtualization using QEMU, KVM and Libvirt. During the workshop, participants will learn the practical aspects of configuring and managing a virtualization environment, from the basics to advanced usage scenarios. The program combines theory with practical exercises, enabling you to gain the skills necessary to effectively deploy and manage your virtual infrastructure.
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