Personal and Business Competencies / Personal Skills

International Business Etiquette

The training imparts practical knowledge of international business etiquette, essential in today's global work environment. Participants will learn about the cultural differences in doing business in different global markets. The program includes practical exercises and situational scenes, allowing participants to practice the acquired knowledge in a safe training environment.

Issues

Business protocol in different cultures
Intercultural communication
Business meeting etiquette
International dress code
Conducting cross-cultural negotiations
Managing cultural differences
International Networking
Resolving cross-cultural conflicts
Business correspondence etiquette
Management styles in different cultures
Business reception protocol
Time management in an international context
Models of cultural difference — Meyer, Lewis, Hofstede
Savoir-vivre at the table
The roles of host and guest
High-context communication
Declining politely across cultures

Benefits

Will gain practical knowledge of cultural differences in doing business across global markets
Will develop the ability to adapt their communication style to different business cultures
Will learn how to effectively conduct business meetings with international partners
Will learn the dress code rules applicable in different business cultures
Will gain the ability to conduct effective cross-cultural negotiations
Will develop the ability to build lasting business relationships in an international environment
Will learn to read cultural differences using the maps of Erin Meyer, Richard Lewis and Geert Hofstede
Will learn the specifics of Western Europe, North America, Eastern Europe, Arab countries and China
Will be able to handle themselves at the table and in the roles of host and guest at a banquet

Who is this training for?

Managers working with international partners

Export and international trade specialists

International sales and customer service employees

Project managers leading international projects

Sales representatives operating in foreign markets

Employees of global companies

Executives responsible for international relations

Intercultural communication specialists

Prerequisites

Basic experience in a business environment
Knowledge of the English language to a communicative degree
Experience in international relations
Basic knowledge of cultural differences

Training program

Protocol and precedence in different cultures
Rules of first contact and introduction
Exchanging business cards across cultures

Verbal and non-verbal aspects of communication
Communication styles in different cultures
Cross-cultural negotiations
The art of small talk in an international context
Business meeting etiquette
Organization and conduct of international meetings
Dress code in different business cultures

Online meeting protocol
Business relations in the international context
Building long-term business relationships

Resolving cross-cultural conflicts
Social media etiquette

Awareness of your own cultural filters
The culture map according to Erin Meyer
Richard Lewis's model and Geert Hofstede's dimensions
Attitudes to organisational hierarchy
Perception of time and how trust is built

Western Europe versus North America
Eastern Europe — Ukraine and Russia
Arab countries — relationships, hospitality, hierarchy
China — face, relationships, indirect communication

Reading and delivering high-context messages
Saying no politely across cultures
Saving face and respecting status
Culturally neutral versus risky behaviour

Fundamentals of table etiquette
Cultural differences at the table
The role of the host versus the guest
Standing and seated banquets
Holding a conversation during a meal

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

Who is the International Business Etiquette training for?

The target audience includes managers working with international partners, export and international trade specialists, and international sales and customer service employees. Level: intermediate.

How long is the International Business Etiquette training?

The training lasts 2 days. It is delivered online or on-site.

Will I receive a certificate?

Yes — every participant receives a completion certificate confirming acquired competencies. EITT is ISO 9001 certified.

Can this training be conducted for a closed group?

Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.