Personal and Business Competencies / Customer Service

Sales and Customer Service Academy: A Super Review Meeting

One-day training in the form of a practical tournament that allows for a precise diagnosis of the current level of sales and communication competence of participants. The program combines elements of practical assessment through situational scenes from sales and customer service with professional psychometric diagnosis. The use of recognized diagnostic tools allows us to obtain a complete picture of the predispositions and areas for development of each participant. The training is conducted in a workshop format with individual feedback for each participant.

Issues

Topics discussed during the training include:

Basic personality dimensions in the context of sales
The importance of temperament in working with clients
The impact of neuroticism on sales effectiveness
The role of extroversion in building customer relationships
Communication styles in the sales process
Sales conversation techniques
Standards of professional customer service
Methods of dealing with difficult situations
Psychological aspects of the sales process
The impact of personality on sales effectiveness
Diagnosis of sales predispositions
Planning the development of commercial competence

Benefits

Opportunity to learn about one's own personality profile and temperament in the context of sales predispositions
Receive a professional diagnosis of sales competence based on recognized psychometric tools
One's own sales conversation style
About areas requiring further development based on objective criteria
Obtaining individual development recommendations based on the results of the survey
Identifying one's potential in sales and customer service

Who is this training for?

Sales and customer service employees who want to know their strengths and areas for development

Sales team managers interested in assessing the potential of their employees

Candidates for sales positions in the recruitment process

Customer service specialists looking to improve the effectiveness of their operations

Traders who want to get a professional diagnosis of their competencies

Employees of sales support departments planning to develop in the sales direction

Prerequisites

Minimum of one year experience in sales or customer service
Basic knowledge of sales techniques
Experience in conducting sales calls
Willingness to actively participate in situational scenes

Training program

Presentation of the objectives and structure of the training day
Discuss the criteria for assessing sales competence
Explain the rules of participation in situational scenes
Presentation of diagnostic tools

Conducting a sales call
Dealing with customer objections
Trade negotiations
Handling difficult customer contact situations

Completion of the Eysenck Personality Questionnaire EPQ-R
Implementation of the FCZ-KT (Formal Behavioral Characteristics) survey.
Discuss the importance of the dimensions studied
Introduction to interpreting results

Collection of observations from the practical part
Preliminary discussion of strengths

Determine the next development steps

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

Who is the Sales and Customer Service Academy: A Super Review Meeting training for?

The target audience includes sales and customer service employees who want to know their strengths and areas for development and sales team managers interested in assessing the potential of their employees. Level: intermediate.

How long is the Sales and Customer Service Academy: A Super Review Meeting training?

The training lasts 1 day. It is delivered online or on-site.

Will I receive a certificate?

Yes — every participant receives a completion certificate confirming acquired competencies. EITT is ISO 9001 certified.

Can this training be conducted for a closed group?

Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.