Customer Service
28 courses available
Customer Service covers training in customer experience, consultative selling and relationship building in B2B and IT services environments — delivered by practitioners experienced in selling technology services.
Send this link to a customer service or sales team when they need a shared language and techniques for handling difficult customers, rather than a general communication training from the wider competencies category.
Intermediate
B2B and B2C consulting sales
The training focuses on developing consultative sales skills in both the B2B and B2C segments. The program covers modern sales techniques, building customer relationships and identifying and meeting business needs. Participants will learn methods for conducting professional sales conversations and consulting in the sales process. The classes combine theory and practice through numerous exercises and simulations.
from 1,950 PLNCustomer care services - best practices
The training presents a modern approach to customer service delivery, focusing on the practical aspects of building positive experiences in everyday interactions. The workshop program guides participants through the process of improving service standards, effective communication and solving customer problems. The class uses a workshop methodology, where participants work on real cases and scenarios, learning to apply best practices to a variety of service situations. The training places special emphasis on the development of practical skills that can be immediately applied in daily work.
from 1,750 PLNCustomer engagement and relationship management
Training dedicated to managing customer engagement at every stage of the relationship. The program covers customer engagement strategies, building loyalty, managing the customer lifecycle, engagement metrics (NPS, CSAT, CES), proactive communication, value-based relationship upselling, and retention techniques for at-risk customers.
from 1,600 PLNCustomer Experience training - building customer experience
The training focuses on building a positive customer experience through practical workshops and analysis of real cases. The program combines the latest trends in customer service with practical communication and conflict resolution techniques. Classes are conducted in the form of interactive workshops, using group experiments, individual tests and case analysis. Participants will learn proven methods for building long-term relationships with customers and techniques for dealing with difficult situations.
from 3,000 PLNCustomer experience design
A strategic workshop on designing holistic customer experiences by optimizing all touch points in the user journey. The program combines persona methodologies, customer journey maps and service blueprints in a practical approach to improving satisfaction. The methodology is based on a service sprint using participants' real customer cases. The workshop focuses on identifying and eliminating pain points and creating moments of delight in the customer experience.
from 1,800 PLNCustomer service strategy - building loyalty
The training focuses on developing a strategic approach to building long-term customer relationships and increasing customer loyalty. The workshop program guides participants through the process of designing and implementing effective customer service strategies, taking into account various touch points and communication channels. The class uses a workshop method, where participants work on real cases, learning to identify and capitalize on opportunities to build a positive customer experience at every stage of the customer journey.
from 2,650 PLNDifficult customer
The workshop training is devoted to the development of skills in working with demanding clients and building lasting business relationships. The program focuses on the practical application of communication techniques, assertiveness and emotion management in difficult situations. Through simulations and case analysis, participants learn to recognize different types of customer personalities and adapt their communication style to their needs. The workshop is conducted using a variety of activating methods, including video recordings, which allow for immediate feedback and improvement of interpersonal skills.
from 1,600 PLNDifficult situations in cooperation with customers
Workshop training focused on developing skills for managing difficult situations in customer relationships. The program combines practical aspects of assertive business communication with emotion regulation techniques. Participants will learn effective methods of building and maintaining professional business relationships, with particular emphasis on electronic and telephone communication. The workshop is conducted in an interactive form, using real cases and situations from the participants' professional practice.
from 1,000 PLNEffective customer service - building a positive experience
The training develops practical skills in professional customer service and building a positive experience at every point of contact. The workshop program focuses on developing communication skills and the ability to handle challenging situations. Participants, through practical exercises, learn to build long-term relationships with customers and effectively respond to their needs and expectations.
from 1,250 PLNEffective sales and creative problem solving
The training combines effective sales techniques with creative problem-solving methods in customer service. Through practical workshops and simulations, participants develop skills in identifying customer needs and creating customized sales solutions. The program places special emphasis on building customer value and developing sales techniques.
from 1,950 PLNEffective selling - from theory to practice
The training combines theory and practice in the area of professional sales, focusing on effective techniques for conducting sales conversations and building customer relationships. The program is implemented in the form of practical workshops, during which participants learn and practice the key elements of the sales process. Classes are conducted using activating methods, including simulations of sales conversations, case analysis and individual and group exercises. Through a practical approach, participants gain the skills necessary to conduct effective negotiations and finalize transactions.
from 1,600 PLNExpert Negotiation. How to be a leader in led negotiations?
The training focuses on the psychological aspects of negotiating and building a leader's image in the negotiation process. The program is based on the psychological theory of personality traits according to Eysenck and provides a practical understanding of negotiation behavior. Classes are conducted using video recordings, case analysis and exercises to strengthen confidence and leadership skills. The training combines psychological theory with intensive practical training, providing development in the areas of hard and soft negotiation competencies.
from 1,600 PLNHow to serve customers professionally - training for internal and external customer service departments
The training focuses on the development of professional customer service skills, both internal and external. The workshop program combines theory and practice, using real situations from business life. Participants, through exercises and simulations, improve techniques of communication, relationship building and dealing with difficult situations. Classes are conducted using the workshop method with the use of camera and case analysis.Participant profile
from 1,600 PLNManaging customer success
Strategic workshop to build competitive advantage through superior post-sale customer success management. The program covers implementation, health index, quarterly business reviews and managing exit signals/additional sales. The methodology focuses on creating a CSM guide and account health dashboard. The workshop provides a systematic approach to increasing customer lifetime value and reducing departures.
from 1,800 PLNProfessional customer service - training for salespeople
The training is designed to equip salespeople with the skills necessary to conduct professional customer service at the highest level. The program focuses on developing the competency to accurately set and achieve business goals while exceeding customer expectations. Participants will learn comprehensive standards for professional customer service in a business environment, learning how to effectively lead the sales process from initial contact to closing the deal. The training combines theory with intensive practical training, allowing you to immediately apply the knowledge gained in your daily work.
from 1,600 PLNProfessional process of working with customers from acquisition to development
The training focuses on a holistic approach to the process of working with a client, from the first contact, through relationship building, to the long-term development of business cooperation. The program introduces participants to the world of professional sales, where the key role is played by building lasting relationships based on mutual trust and mutual benefit. During the workshop, participants will learn proven sales practices and tools to support effective communication with the customer, which allow the creation of long-term and rewarding business relationships.
from 1,600 PLNProfessional trader
The training focuses on the development of comprehensive sales skills, with particular emphasis on building professional relationships with clients. The program is designed so that participants can learn and practice the key elements of the sales process, from the first contact to the finalization of the transaction. The workshop combines theory with intensive practical training, using a variety of activating methods such as simulations, case studies and feedback exercises. Particular emphasis is placed on developing the ability to accurately identify customer needs and tailor the offer to the customer's actual expectations.
from 1,600 PLNRelationship management - Negotiation
Develop your negotiation and relationship management skills with our remote training. Learn effective negotiation techniques and how to build lasting business relationships.
from 1,600 PLNSales and Customer Service Academy: A Super Review Meeting
One-day training in the form of a practical tournament that allows for a precise diagnosis of the current level of sales and communication competence of participants. The program combines elements of practical assessment through situational scenes from sales and customer service with professional psychometric diagnosis. The use of recognized diagnostic tools allows us to obtain a complete picture of the predispositions and areas for development of each participant. The training is conducted in a workshop format with individual feedback for each participant.
from 1,000 PLNTricks and techniques in negotiation: 10 tricks of the negotiator
Intensive workshop training focused on practical learning and neutralization of the ten most effective negotiation techniques. The program combines theoretical understanding of the mechanisms of operation of individual tricks with intensive training in their use and defense against them. The second day of the training is entirely devoted to a practical negotiation game, during which participants have the opportunity to apply the learned techniques in realistic business scenarios. The workshop is conducted in an interactive manner, with emphasis on the exchange of experience and immediate translation of knowledge into practice.
from 1,600 PLNAdvanced
Advanced purchasing negotiations
An advanced training program designed for experienced purchasing negotiators. The training covers advanced negotiation strategies, BATNA/ZOPA analysis, supplier cost analysis techniques, conducting multi-party negotiations, and managing impasse and escalation situations. Participants refine their skills through negotiation simulations reflecting real purchasing scenarios, including framework contract negotiations and renegotiating terms with key suppliers.
from 2,800 PLNCross-Selling and Upselling - Increasing Sales Value
The training deepens skills in increasing sales value through advanced cross-selling and upselling techniques. The program integrates knowledge of sales psychology with practical techniques for recognizing customer needs and presenting extended offers. Participants learn to conduct sales conversations naturally and value-oriented for the customer, using a systematic approach to increasing shopping basket value.
from 3,750 PLNNegotiator's manual
The training is an advanced course in negotiation techniques based on Neurolinguistic Programming (NLP) methodology. The program focuses on the practical application of influence techniques used by experienced negotiators. During the intensive workshop, participants will learn and practice effective methods for recognizing and adapting to different negotiating styles. The classes are conducted in an interactive format, combining theory and practice, which allows for immediate application of the knowledge gained.
from 1,600 PLNNegotiations in business
The training provides an in-depth understanding of the negotiation process in a business context, focusing on accurately setting and achieving business goals. The workshop program combines theory with intensive practice through exercises and simulation games. Participants gain practical negotiation skills and learn effective negotiation techniques and strategies. The training is implemented using workshop methods and practical exercises based on real business situations.
from 1,600 PLNPurchasing negotiations and supplier management
This intensive workshop training focuses on developing practical skills in purchasing negotiations and effective supplier relationship management. The program combines theory with practice by combining lectures with simulation exercises and case analysis. Participants will learn advanced negotiation techniques and analytical tools to support the purchasing decision-making process. The training is conducted using the workshop method with the use of simulation games and practical exercises based on real business situations.
from 1,600 PLNSales techniques
The training focuses on developing advanced sales skills by understanding the psychological aspects of the sales process. The program combines theory with intensive practical workshops, during which participants learn and practice techniques based on transactional analysis and personality typology. Classes are conducted in an interactive format with the use of case studies, simulations and practical exercises, which allows for immediate application of the knowledge gained in professional practice.
from 1,600 PLNService and customer care strategy
The training focuses on building long-term customer relationships through effective service and care strategies. During intensive hands-on workshops, participants learn advanced communication techniques and methods for solving customer problems. The program combines theory with practice, using real-life scenarios and simulations, allowing immediate application of the knowledge gained.
from 1,750 PLNTransactional analysis in negotiations
Advanced workshop training on the practical use of transactional analysis in the negotiation process. The program focuses on identifying one's own patterns of negotiation behavior and understanding the subtle signals sent by the other side. Participants, through practical exercises, negotiation games and analysis of video recordings, develop awareness of their own negotiation style and learn to consciously influence the dynamics of the talks. The training combines the theory of transactional analysis with practical negotiation situations.
from 2,500 PLNCan't find the right training?
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