Personal and Business Competencies / Personal Skills

Assertiveness - Effective Communication

The training develops assertive communication skills in a professional environment, combining theory with practical techniques. Participants will learn methods for expressing opinions, needs and emotions in an open and effective manner, while respecting the rights of others. The program is implemented through practical workshops, case analysis and exercises using real work situations.

Issues

Foundations of assertive communication
Techniques for expressing opinions and emotions
Active listening
Non-verbal communication
Conflict resolution
Assertive negotiation
Building professional relationships
Receiving and giving feedback
Stress management
Working with difficult personalities
Assertiveness in organizational culture
Development of interpersonal skills

This training is part of the path:

Customer Service Officer First Time Manager Leadership Academy Business Communication Specialist

Benefits

The participant will develop the ability to effectively communicate his needs and opinions in an assertive manner
To build professional relationships based on mutual respect and understanding
Will gain practical tools for dealing with difficult professional situations
Techniques for effectively setting boundaries and defending his position
Will increase its effectiveness in communicating with different personality types
Will develop the ability to accept and give constructive feedback

Who is this training for?

Professionals at all levels of the organization

Employees of customer service departments

Project team members

Team leaders

Lower and middle level managers

Individuals working in an international environment

HR and recruitment professionals

Prerequisites

Experience in teamwork
Basic communication skills
Openness to personal development
Willingness to actively participate in exercises

Training program

Assertive rights in practice
Interpersonal communication styles
Building self-confidence
Assertive communication techniques
Expressing opinions and beliefs
Accepting criticism and feedback

Refusing without guilt
Communication in difficult situations
Dealing with manipulation

Expressing difficult emotions

Practical applications
Assertiveness in the team
Communication with superiors

Building authority

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

Who is the Assertiveness - Effective Communication training for?

The target audience includes professionals at all levels of the organization, employees of customer service departments, and project team members. Level: intermediate.

How long is the Assertiveness - Effective Communication training?

The training lasts 1 day. It is delivered online or on-site.

Will I receive a certificate?

Yes — every participant receives a completion certificate confirming acquired competencies. EITT is ISO 9001 certified.

Can this training be conducted for a closed group?

Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.