Personal and Business Competencies

BPM Basics

The three-day BPM Fundamentals training course introduces participants to the world of business process management. The course covers the key concepts, methodologies and tools of BPM, focusing on practical application in organizations.

Issues

Definition and objectives of BPM
BPM lifecycle
Introduction to BPMN 2.0 notation
Process identification and mapping
Basics of process analysis
Process optimization techniques
Introduction to BPMS tools
Measuring process efficiency
Challenges in implementing BPM
Best practices and case studies

Benefits

Understand the basic concepts and benefits of BPM
Ability to model business processes
Fundamentals of process analysis and optimization
Knowledge of key aspects of BPM implementation

Who is this training for?

Beginning BPM Specialists

Business analysts

Project managers

Those interested in implementing BPM in their organization

Prerequisites

Basic knowledge of management
General knowledge of business processes

Training program

Introduction to BPM — definition, evolution (functional silos to process-oriented approach), BPM vs project management vs case management
BPM lifecycle — identification, modeling, analysis, implementation, monitoring, optimization (continuous improvement loop)
Process identification — organizational process architecture, hierarchy (mega-process to process to subprocess to task), SIPOC
As-is process mapping — information gathering techniques (interviews, workshops, observation), swimlane diagrams, process mining
Introduction to BPMN 2.0 — notation goals, basic elements (events, activities, gateways, flows), tools (Bizagi, Signavio, Camunda)
Exercises: process identification in a sample organization, as-is process mapping in BPMN 2.0, SIPOC analysis

BPMN 2.0 — advanced elements (intermediate events, complex gateways, subprocesses, artifacts, pools and lanes)
Process analysis — bottleneck identification (bottleneck analysis), value-added analysis (VA/NVA/BVA), waste elimination (Lean)
Value Stream Mapping (VSM) — value stream mapping, lead time vs cycle time vs wait time, waste identification
Process metrics — KPIs (cycle time, cost, quality, throughput), SLAs, process dashboards, balanced scorecard for processes
Designing to-be processes — optimization techniques (elimination, simplification, automation, parallelization), benchmarking
Exercises: BPMN 2.0 process modeling, value-added analysis, designing a to-be process with KPIs

Process automation — BPMS (Business Process Management Suite), workflow engines, RPA (Robotic Process Automation), low-code/no-code
BPMS tools — platform overview (Camunda, Bizagi, Appian, Microsoft Power Automate), selection criteria, architecture
Implementing BPM initiatives — BPM organization (COE, process owners, process analysts), governance, implementation roadmap
Change management — resistance to process changes, communication, training, quick wins, building process culture
Process mining and continuous improvement — automated log analysis (Celonis, Minit), continuous improvement, Kaizen in BPM
Exercises: selecting a BPMS tool for a business scenario, designing a BPM roadmap, implementation case study

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For BPM Basics we recommend: Basic knowledge of management; General knowledge of business processes.

What is the format and duration of this training?

The training lasts 3 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Beginning BPM Specialists; Business analysts; Project managers.