Personal and Business Competencies

Business process management (BPM)

The five-day training course Business Process Management (BPM) offers a comprehensive approach to BPM, covering all aspects from theoretical basics to advanced techniques and tools. Participants will gain all the knowledge and skills necessary to successfully implement and manage BPM in an organization.

Issues

Introduction to business process management
Process modeling using BPMN 2.0
Process analysis and optimization techniques
Measuring process performance (KPIs, metrics)
Implementation of BPM in the organization
Change management and organizational culture
BPMS tools and their application
Integration of BPM with other management methodologies
Advanced BPM techniques (process mining, RPA)
BPM case studies and best practices

Benefits

Comprehensive understanding of BPM concepts and practices
Ability to model, analyze and optimize business processes
Ability to implement BPM initiatives in the organization
Knowledge of tools and technologies supporting BPM
Ability to manage change in the context of BPM

Who is this training for?

Managers at all levels

Business analysts

Quality and process optimization specialists

Business transformation project leaders

Prerequisites

Basic knowledge of management
Experience in working with business processes

Training program

BPM concept — process lifecycle, organizational process maturity
Process identification — process architecture, organizational process map
BPMN 2.0 — notation, elements (events, gateways, activities, flows)
Process modeling — AS-IS diagrams, levels of detail

Process analysis — identifying bottlenecks, waste, redundancies
Optimization techniques — waste elimination, automation, simplification
Designing TO-BE processes — redesign, benchmarking, best practices
Performance measurement — process KPIs, metrics (cycle time, throughput, quality)

BPM implementation strategies — top-down vs bottom-up, quick wins
Change management — organizational resistance, communication, sponsorship
Process governance — roles (process owner, steward), responsibilities
Organizational culture — from functional to process-oriented management

BPMS systems — platform overview (Camunda, Bizagi, IBM BPM)
Process automation — workflow engine, forms, integrations
RPA (Robotic Process Automation) — when RPA, when BPMS
Integrating BPM with other methodologies — Lean, Six Sigma, Agile

Process mining — discovering actual processes from system logs
Continuous improvement — PDCA cycle, real-time process monitoring
Case studies — analysis of real BPM implementations in organizations
Workshops: end-to-end process modeling and optimization

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Business process management (BPM) we recommend: Basic knowledge of management; Experience in working with business processes.

What is the format and duration of this training?

The training lasts 5 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Managers at all levels; Business analysts; Quality and process optimization specialists.