Personal and Business Competencies / Personal Skills

Communication to facilitate teamwork

The workshop focuses on improving positive communication skills for mutual understanding within a team. The program emphasizes developing awareness of key attitudes and behaviors that affect team effectiveness. Through hands-on exercises and interactive sessions, participants learn methods for building trust, resolving problems efficiently and increasing team commitment. The training combines theory and practice, enabling immediate application of the techniques learned in everyday work.

Issues

Techniques of exerting influence
Interpersonal communication styles
Techniques of active listening
Assertive communication
Conflict resolution
Managing emotions in communication
Building customer relationships
Constructive feedback
Communication barriers
Diagnosis of communication styles
Building trust within the team
Managing difficult situations

This training is part of the path:

Programmer

Benefits

Develop the ability to recognize and adapt to different communication styles
Assertively expressing opinions without judging the interlocutor
To acquire practical tools for constructing constructive criticism
Effective methods of building trust in a team through proper communication
Effective conflict resolution
Increasing effectiveness in building relationships with customers
Transform difficult situations into developmental opportunities

Who is this training for?

Team managers looking to improve communication in their groups

Professionals working in a team environment

Employees of customer service departments

Project coordinators responsible for communication

Team leaders interested in building engagement

HR professionals supporting the development of communication in the organization

Those responsible for building relationships with customers

Prerequisites

Basic experience in teamwork
Openness to developing interpersonal skills
Willingness to actively participate in exercises
Willingness to share their own professional experiences

Training program

Identification and analysis of implicit personality theories
Recognizing and adapting different communication styles
The impact of personal beliefs on the quality of communication
Building awareness of one's own communication style
Methods for building effective communication

The use of paraphrase and clarification in everyday communication
Create effective summaries
Implementation of the principles of assertive communication
Sources of conflict and communication barriers

Managing conflicts of procedures, information and beliefs
Overcoming barriers to communication with customers
Practical application of the four planes of listening
Identify and eliminate barriers to listening

Turning customer objections into development opportunities
Application of the key stages of responding to objections
Practical techniques for dealing with criticism
Implementation of methods of expressing wishes and setting limits

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Communication to facilitate teamwork we recommend: Basic experience in teamwork; Openness to developing interpersonal skills; Willingness to actively participate in exercises.

What is the format and duration of this training?

The training lasts 1 day and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Team managers looking to improve communication in their groups; Professionals working in a team environment; Employees of customer service departments.