Assertiveness - effective communication
The training develops assertive communication skills in a professional environment, combining theory with practical techniques. Participants will learn methods for expressing opinions, needs and emotions in an open and effective manner, while respecting the rights of others. The program is implemented through practical workshops, case analysis and exercises using real work situations.
Issues
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Foundations of assertive communication
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Techniques for expressing opinions and emotions
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Active listening
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Non-verbal communication
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Conflict resolution
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Assertive negotiation
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Building professional relationships
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Receiving and giving feedback
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Working with difficult personalities
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Assertiveness in organizational culture
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Development of interpersonal skills
Benefits
- The participant will develop the ability to effectively communicate his needs and opinions in an assertive manner
- To build professional relationships based on mutual respect and understanding
- Will gain practical tools for dealing with difficult professional situations
- Techniques for effectively setting boundaries and defending his position
- Will increase its effectiveness in communicating with different personality types
- Will develop the ability to accept and give constructive feedback
Who is this training for?
Prerequisites
- Experience in teamwork
- Basic communication skills
- Openness to personal development
- Willingness to actively participate in exercises
Training program
What is assertiveness and its meaning
- Assertive rights in practice
- Interpersonal communication styles
- Building self-confidence
- Assertive communication techniques
- Expressing opinions and beliefs
- Accepting criticism and feedback
Setting boundaries
- Refusing without guilt
- Communication in difficult situations
- Dealing with manipulation
Conflict resolution
- Expressing difficult emotions
Assertive negotiation
- Practical applications
- Assertiveness in the team
- Communication with superiors
Customer relations
- Building authority
Delivery Methods
Online
- Convenience of participating from anywhere
- Interactive live sessions with trainer
- Materials available for 30 days
- No travel costs
On-site
- Direct contact with trainer and group
- Intensive hands-on workshops
- Networking with other participants
- Full focus on learning
Frequently asked questions
Who is the Assertiveness - effective communication training for?
This training is designed for professionals looking to develop skills in assertiveness - effective communication. Required level: intermediate.
How long is the Assertiveness - effective communication training?
The training lasts 1. Available in online or on-site format.
Will I receive a certificate?
Yes — every participant receives a completion certificate confirming acquired competencies. EITT holds ISO 9001 accreditation.
Can this training be conducted for a closed group?
Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.
Request a quote
Funding Options
Check funding options for your company
Development Services Database
Up to 80% funding for SMEs from EU funds
Check availabilityNational Training Fund
Up to 100% funding for employers
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We train teams at Poland's largest companies
Interested in this training?
Contact us - we'll prepare an offer tailored to your organization's needs.