Personal and Business Competencies

Lean Services - Lean management in the service sector

Advanced training on the adaptation and implementation of Lean Management principles in the service sector. The workshop program focuses on the specific challenges and opportunities of applying Lean methodology to service processes. Participants will learn customized tools and techniques to eliminate waste and optimize the flow of value in service organizations. The training uses practical examples and interactive exercises based on real business situations.

Issues

The philosophy of Lean Management in the context of services
Value Stream Mapping for Service Processes
Identify and eliminate 8 types of waste in services
Standardization of work in a service environment
Kaizen and continuous process improvement
Value flow management in a service organization
Methods of measuring the efficiency of service processes
Voice of Customer and customer-centric service design
Visual Management in the Service Sector
Lean Office - tools and methodologies
Change management during Lean transformation
Building a Lean culture in a service organization

This training is part of the path:

Lean / Six Sigma

Benefits

How to adapt Lean methodology to the specifics of the service sector
Acquire the ability to identify and eliminate sources of waste in service processes.
Learn techniques for designing and optimizing the customer service process in accordance with Lean principles.
Standardize service processes while maintaining service flexibility
Develop the ability to build a culture of continuous improvement in a service organization.
Acquire the ability to effectively map the value stream in services.
Assimilate methods for measuring and monitoring the effectiveness of service processes.

Who is this training for?

Managers of service organizations

Team leaders in the service sector

Specialists in process development and optimization

Business consultants and organizational advisors

Lean transformation project managers

Employees of customer service departments

Quality specialists in services

Operations managers of service companies

Prerequisites

Basic knowledge of process management concepts
Experience in managing a team or processes in an organization
General knowledge of quality management
Understand the basic principles of customer service
Basic knowledge of business terminology

Training program

Adaptation of Lean principles to services

Mapping the service process
Optimization of service processes
Eliminating waste in services
Standardization of service processes

Optimization of lead times

Designing for service excellence
Customer experience management

Handling of complaints and non-conformities
Transformation of the organization
Building a culture of continuous improvement
Change management in a service organization
The role of leadership in Lean transformation
Measuring the effects of Lean implementation in services

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Lean Services - Lean management in the service sector we recommend: Basic knowledge of process management concepts; Experience in managing a team or processes in an organization; General knowledge of quality management.

What is the format and duration of this training?

The training lasts 2 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Managers of service organizations; Team leaders in the service sector; Specialists in process development and optimization.