Personal and Business Competencies

BPM overview for managers and analysts

The two-day training course BPM Overview for Managers and Analysts offers a comprehensive introduction to business process management (BPM). Participants will learn the key concepts, methodologies and tools of BPM, as well as their application in business practice.

Issues

Introduction to business process management
BPM lifecycle
Process modeling using BPMN
Process analysis and optimization
BPM tools and systems
Implementation of BPM initiatives in the organization
Measuring process efficiency
Change management in the context of BPM
BPM case studies and best practices

Benefits

Understand the concepts and benefits of BPM
Ability to identify and model business processes
Knowledge of BPM methodologies and tools
Ability to assess process effectiveness and initiate improvements

Who is this training for?

Middle and senior managers

Business analysts

Quality and process optimization specialists

Business transformation project leaders

Prerequisites

Basic knowledge of management
Experience in working with business processes

Training program

Process-oriented vs functional approach — organizational silos, end-to-end thinking, process as a value chain (Porter), BPM and digital transformation
BPM lifecycle — identification to modeling to analysis to implementation to monitoring to optimization, the manager's role in each phase
Process identification and mapping — organizational process architecture, SIPOC, swimlane diagrams, levels of detail (L0-L3)
Introduction to BPMN 2.0 — notation for managers (events, activities, gateways, flows), reading and interpreting diagrams
Process efficiency analysis — process KPIs (cycle time, cost, quality, throughput), bottleneck analysis, value-added analysis (VA/NVA)
Exercises: mapping a key process in the participant's organization (SIPOC + swimlane), identifying bottlenecks and KPIs

Optimization techniques — eliminating non-value steps, simplification, standardization, parallelization, Lean in BPM (waste elimination)
Process automation — BPMS (Camunda, Bizagi, Appian), RPA (UiPath, Power Automate), low-code/no-code, when to automate and when not to
Process mining — automated analysis of system logs (Celonis, Minit), discovering actual process flows, conformance checking
Implementing BPM in the organization — governance (COE, process owners, RACI), budgeting BPM initiatives, business case, optimization ROI
Change management — resistance to process changes, stakeholder communication, quick wins, building process culture
Exercises: designing a BPM initiative for the participant's organization — business case, governance model, implementation roadmap

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For BPM overview for managers and analysts we recommend: Basic knowledge of management; Experience in working with business processes.

What is the format and duration of this training?

The training lasts 2 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Middle and senior managers; Business analysts; Quality and process optimization specialists.