Personal and Business Competencies

Auditor / Lead Auditor of Quality Management Systems (ISO 9001).

The training prepares participants to independently plan and conduct audits of ISO 9001 compliant quality management systems. The program combines theory with intensive practical workshops, during which participants learn audit methodology, evidence collection techniques and reporting of results. Particular emphasis is placed on developing the interpersonal skills necessary in the work of an auditor and understanding the psychological aspects of the audit process.

Issues

Auditing methodology
Audit planning
Techniques for collecting evidence
Communication in auditing
Audit documentation
Formulation of non-compliance
Reporting of results
Post-audit activities
Psychology of auditing
Auditor’s ethics
Improving the audit process
Managing the audit program

Benefits

The participant will gain the ability to independently plan and conduct quality management system audits
Will develop techniques for effective communication and audit interviewing
Will learn to identify and formulate non-conformances in a constructive and improvement-oriented manner
Will learn methods for collecting and analyzing audit evidence
Will be able to prepare professional audit reports
Will master techniques for verifying the effectiveness of corrective actions

Who is this training for?

Future auditors of quality management systems

Quality assurance specialists

Quality managers planning to develop into an auditor

Audit team members

Management systems plenipotentiaries

Department managers interested in process evaluation

Management systems consultants

Organization improvement specialists

Prerequisites

Knowledge of ISO 9001 requirements
Experience in working with management systems
Basic knowledge of business processes
Analytical thinking skills

Training program

ISO 19011 series standards

Roles and responsibilities in the audit process
Audit planning and preparation

Documentation analysis

Sampling techniques
Implementation of the audit

Interviewing techniques
Collection and verification of information
Formulation of non-compliance
Reporting and post-audit activities
Classification of findings
Writing an audit report

Verification of effectiveness

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Auditor / Lead Auditor of Quality Management Systems (ISO 9001). we recommend: Knowledge of ISO 9001 requirements; Experience in working with management systems; Basic knowledge of business processes.

What is the format and duration of this training?

The training lasts 3 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Future auditors of quality management systems; Quality assurance specialists; Quality managers planning to develop into an auditor.