Skip to content
Categories

Customer Experience Across Digital Channels: A Practical Comparison of Approaches

A practical comparison of customer experience approaches in digital channels: omnichannel, self-service and chat with a virtual agent. Plus the CSAT, NPS and CES metrics and what the European Accessibility Act requires since 28 June 2025.

Author: Patrycja Petkowska

Read more →

Gamification in Corporate Training: What Actually Works

What research says about gamified corporate training: which game elements support learning, why rewarding mere participation can erode motivation and how to design gamification whose effect you can actually check.

Author: Anna Polak

Read more →

Shift-Left Testing: Testing Earlier in the Delivery Cycle

Shift-left testing explained: the ISTQB Foundation Level definition and good practices, specification reviews, TDD and static analysis, the security view from NIST SSDF, OWASP SAMM and ASVS, and who owns quality in the team.

Author: Przemysław Wojdak

Read more →

System Integration Through iPaaS Platforms: Team Roles and Responsibilities

Who owns what when a company integrates systems through an iPaaS platform: integration architect, platform owner, domain teams and operations, a RACI matrix, OpenAPI contracts, monitoring and error handling.

Author: Łukasz Szymański

Read more →

Change Management in Mergers and Acquisitions: A Rollout Plan for Team Managers

A rollout plan for team managers during a merger or acquisition: what EU law says about informing staff, why integration waits for closing, who does what in the integration project and which artefacts to prepare.

Author: Jakub Malarczyk

Read more →

BUR 2027 — what changed in Poland's Development Services Database and how to plan training

What changed in Poland's Development Services Database (BUR) in 2026 and what it means for planning training in 2027: uniform provider requirements, the development service standard in the Service Card, participant caps, a price lock, the BUR requirement in KFS, and the 2021–2027 funding timeline.

Author: Adrian Kwiatkowski

Read more →

An ESG Strategy: Engaging the Whole Organisation

How to make an ESG strategy the work of the whole organisation: board oversight under the ESRS, double materiality as a conversation with employees, named data owners and concrete tasks for HR, procurement and sales.

Author: Przemysław Wojdak

Read more →

Storytelling in business presentations: a complete guide

Storytelling in business presentations treated as the order of the material rather than decoration: what narrative transportation mediates, how writing backwards works against the IMRaD structure, and the ethical limits of a persuasive narrative.

Author: Anna Polak

Read more →

Building and growing a mentoring knowledge base: the most important updates

A mentoring knowledge base that survives staff turnover: an entry format borrowed from after action reporting, a named review cycle instead of good intentions, the curator and mentor roles, and what the research says about which programme components travel.

Author: Julia Olewińska

Read more →

Leading a distributed remote or hybrid team: An Enterprise Implementation Case Study

Leading a distributed remote or hybrid team in a large organisation: which mechanism actually carries the benefits of telework, how strong the health evidence really is, and a constructed implementation example step by step.

Author: Anna Polak

Read more →

Six Sigma tools for continuous process improvement

The Six Sigma toolkit for continuous process improvement: why DMAIC has that order, what Pareto and Ishikawa diagrams each settle, when FMEA applies, and what a control chart genuinely tells you.

Author: Jakub Malarczyk

Read more →

Poland's KFS 2027: four priorities and training funding rules

Poland's National Training Fund has operated under a new statute since 2025 — the Act on the Labour Market and Employment Services. The four priorities for 2027, the funding thresholds, the annual caps per applicant, and the three obligations employers most often miss.

Author: Adrian Kwiatkowski

Read more →

Sector competence funding for IT companies in Poland

Poland's sectoral competence programme is the least known of the three training funding routes — a refund of costs for services bought through the Development Services Database, awarded by a nationwide operator regardless of where the company is based.

Author: Adrian Kwiatkowski

Read more →

Kanban for IT teams: a step-by-step rollout

A step-by-step Kanban rollout for an IT team: a board that mirrors the real flow, work in process limits, pull, classes of service and the flow metrics that show whether anything changed.

Author: Jakub Malarczyk

Read more →

Red teaming vs penetration testing: what's the difference

Red teaming versus penetration testing: what differs in goal, scope and evidence, when each format makes sense, and what threat-led testing means for regulated financial entities.

Author: Adrian Kwiatkowski

Read more →

The EU AI Act: new obligations for companies deploying AI

The AI Act for a company that deploys AI tools rather than building models: what a deployer is, which duties apply to it, and where to start so you do not start with a policy.

Author: Klaudia Janecka

Read more →

Ransomware: preparing your company for an attack

Preparing a company for ransomware: the decisions that have to exist before the attack, how recovery thresholds get set, and why a backup never tested by restoring is not a control.

Author: Adrian Kwiatkowski

Read more →

AIOps: AI in IT monitoring and operations

AIOps treated as a readiness question rather than a product category: which signal classes the model needs on its input, why attribute semantics decide the outcome, what dynamic thresholds structurally cannot catch, and where automated response has to stop and hand over to a human.

Author: Klaudia Janecka

Read more →

Blue-green and canary deployments in practice: a practical comparison of approaches

Blue-green and canary compared through the questions that decide between them: how much traffic the service actually has, whether metrics can tell versions apart, what the database migration permits, and who is accountable for the decision to proceed.

Author: Marcin Godula

Read more →

Secrets Management in CI/CD Pipelines: A Sample Implementation Scenario

Secrets management in CI/CD pipelines, walked through an illustrative rollout scenario: the OWASP CICD-SEC-6 risks, short-lived credentials through OIDC and identity federation, secrets managers, rotation, repository scanning and push protection, and who owns what.

Author: Marcin Godula

Read more →

Infrastructure as Code With Terraform: A Practical Comparison of Approaches

Comparing infrastructure as code approaches in the cloud: Terraform after its licence change, the OpenTofu fork, native provider tools (AWS CloudFormation, Azure Bicep) and the deprecated Google Deployment Manager. State, state locking, plan and apply.

Author: Przemysław Wojdak

Read more →

Istio Service Mesh for Microservices: Team Roles and Responsibilities

Who owns what in an Istio rollout: the platform team, application teams and security. Sidecar and ambient modes, mTLS and authorization policies across the mesh hierarchy, traffic rules, the release support cycle and managed cloud offerings.

Author: Przemysław Wojdak

Read more →

L&D Strategy: Building an Employee Development Plan

How to build an L&D strategy, i.e. an employee development plan tied to the organisation's goals: the training cycle from needs analysis to evaluation, choosing development formats, models for evaluating results, and how responsibilities split between the training function, HR and line managers.

Author: Przemysław Wojdak

Read more →

Is the TOGAF Certification Worth It: A Rollout Plan for Team Managers

Is TOGAF certification a sound investment for your team? What the TOGAF Standard, 10th Edition is, which certifications The Open Group's portfolio includes, the questions to ask before you decide and a step-by-step rollout plan — with no salary or ROI promises.

Author: Adrian Kwiatkowski

Read more →

Just-in-Time Learning: Knowledge Exactly When It's Needed

What just-in-time learning is — learning at the moment a task calls for it: what on-demand training programmes have shown, why the forgetting curve and the spacing effect set limits on the approach, and how to introduce it in a team.

Author: Łukasz Szymański

Read more →

Training Customer Service Teams in Empathy and Active Listening: Frequently Asked Questions

Training customer service teams in empathy and active listening: whether empathy can be taught, which techniques to practise (paraphrasing, open questions, reflecting emotions), how to measure the effect with CSAT and CES, and how to plan the programme.

Author: Patrycja Petkowska

Read more →

Simulations for Developing Leadership Competencies: What It Really Costs — and Whether It's Worth It

Simulations for developing leadership competencies in large organisations: what research says about experiential learning and debriefing, what a simulation programme really costs, and how to judge whether it pays off using the Kirkpatrick model.

Author: Anna Polak

Read more →

Exploratory Testing: When a Test Script Isn't Enough

Exploratory testing as defined in the ISTQB Foundation Level syllabus: what it is, how session-based testing structures it with charters and debriefings, when it complements scripted tests and automation, and who owns it.

Author: Przemysław Wojdak

Read more →

Citizen Developers: Governing Low-Code Growth in Your Company

How to govern citizen development on low-code platforms: a Center of Excellence, roles mapped in a RACI matrix, an environment strategy, data policies for connectors, Managed Environments and application lifecycle management.

Author: Łukasz Szymański

Read more →

Building a coalition for change in the organisation: Where to Start From Zero

How to build a coalition for change from scratch: Kotter's guiding coalition, stakeholder analysis, the roles of sponsor, change lead and change agents, and the order of first steps, with an honest note on what the model does and does not tell you.

Author: Jakub Malarczyk

Read more →

Looking for training?

Check out our training offer and develop your competencies.

Training Catalog
Request Training
Call us +48 22 487 84 90